We will show you how to build a questionnaire, set quotas, assign roles to operators and export the data.
Support and knowledge base
We work through questions about the platform — from setting up a questionnaire to exporting data. Consultations and training are not charged separately.
What we help with
From the first login to complex questionnaire logic and telephony setup.
We will look into your account: questionnaire behaviour, dialling statuses, discrepancies in the data, access rights.
If a written answer is not enough, we will run a webinar for your team using your own tasks.
We will build the questionnaire in your account: skips, rotations, loops, quotas and complex logic.
How it worksDescriptions of the platform’s sections, walkthroughs of typical scenarios and answers to common questions — you can find the solution yourself.
We maintain telephony systems: connecting lines, routing, call quality and integration with predictive dialling.
Our team can build the questionnaire
If the deadline is tight or the logic is too complex, hand it over to us. We script the questionnaire in your account — the data and the project stay with you, and access to the results does not change.
Complex logic: skips, rotations, random blocks, calculated variables
Quotas, sampling, multilingual versions, verification on test interviews
Migration of existing questionnaires from your previous projects
Cost of services
Questionnaire scripting in your account3 300 ₽/hour
Billed by the time actually spent; an ordinary questionnaire takes 2–4 hours. Details of the service are on the Questionnaire development page, and the full list is on the Pricing page.
Consultations and technical support within the scope of the SLA are part of using the platform and are not charged separately.
The knowledge base is open around the clock
Platform sections, walkthroughs of typical scenarios and answers to common questions. Many questions are resolved without contacting support.
kb.surveystudio.ruPlatform sectionsProjects, questionnaires, quotas, operators, exports — where everything is and how it is configured.
Typical scenariosStep-by-step guides: launching a telephone project, sending invitations, running fieldwork.
Common questionsShort answers to what people ask most often — from access rights to export formats.
How to reach us
E-mail is the main channel: the request is logged, files can be attached and the thread can be picked up later.
Main channel
support@surveystudio.ruDescribe the question and attach screenshots — that way we find the cause in your project faster.
Phone
+7 (812) 389-42-42During working hours you can call — handy when the question is urgent or needs discussion.
Working hours
10:00–19:00 Moscow timeOn business days. Letters that arrive outside working hours are picked up the next business morning.
Start working on the platform
Create an account with your e-mail — finish the registration in your client account and launch the first project.
Or write to us: ask@surveystudio.ru+7 (812) 389-42-42
We are in touch
Still no answer?
Write to us.
Describe the task or the question: we will bring in the right specialist and, if it helps, arrange a webinar and show the system in action.
A live tour of the builder, projects and predictive dialling
Help with scripting your questionnaire
A cost estimate for your interview volume